Making a product liability compensation claim

If you’ve been hurt or received an injury from a product that you’ve purchased, you have the right to make a claim for product liability compensation.

Product liability
Unlike other personal injury cases, the law of product liability does not require proof of negligence on the part of the producer or seller, providing that the product can be shown to be defective. Under the Consumer Protection Act 1987 it is an offence to supply goods that do not meet safety standards, whether intentionally or not.

If you’ve been injured by a product or goods
Your first step if you’ve been hurt by faulty goods is to contact your local trading standards office, who’ll investigate the matter. Then, under the law, you have up to three years to make a claim for personal injury compensation – although we would stress that the sooner you start the process of making a personal injury claim, the better the outcome is likely to be.

What products are covered by the Act?
Every product you buy is subject to tight safety regulations including toys, electrical goods, household equipment and products that are used in the workplace. And, under the terms of the Act anyone can claim compensation for the death of a family member, personal injury and damage to private property (provided the amount of loss or damage to property is £275 or more).

First step to making your product liability compensation claim
If you or a member of your family has been hurt by a product that you’ve purchased, then you have the right to make a claim for product liability compensation. We work closely with specialist personal injury solicitors across the UK to make sure that you’ll get the most expert representation possible.

Expert legal advice
Call our 24 hour advice line on 0800 781 7789 for friendly and impartial legal advice, or simply fill in the online claim assessment form above.

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